Due to the unique items that are selected for each basket, ALL SALES ARE FINAL - NO REFUNDS, CREDITS, RETURNS OR EXCHANGES.
The baskets that are featured on our store are sold "AS IS", and no additional changes will be made to the baskets. Please review the basket description before making a purchase. If you would like to order a custom basket, please fill out our Custom Order Form.
Please know that our Shop Policies are subject to change at any time. You will be notified of any updates that may impact your order.
After your order is received and confirmed, please allow between two (2) to five (5) business days to ship your order. You will receive a shipping confirmation email once your order has been shipped. If you do not receive a shipping confirmation email after the timeframe provided above, please email us at youcreationsva@gmail.com
to follow up on your order.
Please allow between five (5) to seven (7) business days after the receipt of a shipping confirmation email for your order to arrive at the shipping address you provided.
If you do not receive your order after the delivery timeframe above, please continue reading the "Order Has Not Arrived"
section below.
Please reach out to us via email at youcreationsva@gmail.com or call us at
(571) 316-0199 during our business hours.
Monday - Friday
9:00 a.m. to 5:00 p.m. (ET)
Saturdays
9:00 a.m. to 2:00 p.m. (ET)
Sundays
CLOSED
If you have not received your order after
five (5) to seven (7) business days from the receipt of a shipping confirmation email, please email us IMMEDIATELY at youcreationsva@gmail.com.
In order for us to easily locate your order, please provide the following information:
Once we receive your email, please allow us one (1) to three (3) business days to review your order details.
We may contact you by email or by phone.
If you have received your order, and it was damaged, we sincerely apologize for the inconvenience. We appreciate you contacting us first so we can remedy this issue.
IMPORTANT NOTE: We treat each damage claim as a "case by case" issue, so we will accommodate based upon your given situation. We will make every effort to make it right so you are satisfied.
If any items are damaged upon arrival, we ask that you SUBMIT A DAMAGE CLAIM EMAIL IMMEDIATELY, BUT NO LATER THAN THREE (3) BUSINESS DAYS AFTER YOUR ITEM HAS ARRIVED.
You can submit a DAMAGE CLAIM by emailing You-Creations LLC at youcreationsva@gmail.com.
If a damage claim is not received within three (3) business days after your item has arrived, we WILL NOT BE ABLE TO PROCESS A DAMAGE CLAIM.
Please provide the following information
in your email:
Once we receive your email, please allow us one (1) to three (3) business days
to review your damage claim.
We may contact you by email or by phone.
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