Custom Order Policies

Before we get started with creating your custom basket, we highly encourage you to take a look at the various custom baskets we have posted on our website 

and social media pages below: 

• Photo Gallery
• Instagram 
• Facebook

Please use these resources for inspiration so we can get as close to your vision. 

To help you determine the type of custom basket you would like to create, 

please review our page dedicated to a few examples. Please click on the link below to help you decide on the size/style of basket.

• Basket Example Charts

Important Disclaimer: The number of items and the overall basket aesthetic will determine the style and actual shape/size of the basket utilized. The basket size will impact the price, and the basket could move into another size.

To get started, please submit a custom order form. If you plan on purchasing multiple baskets, please complete a custom order form for each individual basket. Once we receive your request(s), we will contact you by phone and/or email to go over your custom basket request details. 

Then, we will provide you with an initial invoice that includes the overall price  (shipping, basket design, style and size).

Once you approve your quote, 

a 50% NON-REFUNDABLE DEPOSIT 

is required to start creating your custom basket(s) and will be applied to the final bill. 

Once we create your custom basket, we will send you a picture of what it looks like 

so we can finalize it. We will provide ONE REVIEW of your custom basket, and we will make any necessary tweaks. Any additional review(s) will incur an additional fee(s). 

 If additional items are requested to be added to the basket after it has been assembled and reviewed, you will be charged for the additional items prior to shipping your basket. If those additional items increase your basket size, you will be required to pay for the increase rate for the new basket.  

We will update your invoice and send you the link to make your final payment before your basket is shipped.

Additional fees can include:

1. Adding items into the basket
2. Additional basket reviews 
3. Multiple changes to your custom basket design
4. Increase in basket size
5. Expedited Orders (timeframe less than two weeks)

These are a few examples; additional fees are not limited to these instances.

If there are additional fees assessed after we have sent your initial invoice and received your non-refundable deposit (50%), we will update your invoice so you can make your final payment prior to shipping your basket.

VERY IMPORTANT: The final payment is required by the invoice due date, or the invoice will be voided and we will not ship your order. The 50% non-refundable deposit will be held and not returned. THERE WILL BE NO EXCEPTIONS!

If you have any questions, please reach out to us via email at youcreationsva@gmail.com or call us at (571) 316-0199 during normal business hours.

A two-week minimum order lead time is required to give us time to look for your specific basket items. We do accept expedited orders (orders less than two weeks - based upon our availability). Expedited orders will require an additional fee, which you will be notified of the specific amount, and it will be added to your invoice. We also ask that you increase your order time frame during the following busy holidays: Christmas, Valentine's Day, and Mother's Day.

Please allow between 

two (2) to five (5)  business days

 for your order to ship. You will receive 

a shipping confirmation email once your order has been shipped.

If you do not receive a shipping confirmation email after the timeframe provided above, please email us at youcreationsva@gmail.com 

to follow up on your order.

Please allow between 

five (5) to seven (7) business days 

from the receipt of a shipping confirmation email for your order to arrive 

at the address you have provided.

If you do not receive your order after the timeframe above, please continue reading the "Order Has Not Arrived" section below.

If you have not received your order after 

five (5) to seven (7) business days from the receipt of a shipping confirmation email, please email us IMMEDIATELY at youcreationsva@gmail.com. 

In order for us to easily locate your order, please provide the following information:

1. First and Last Name
2. Order Number
3. Email Address
4. Phone Number
5. Shipping Address
6. Item(s) Purchased
7. Date Order was Placed

Once we receive your email, please allow us one (1) to three (3) business days to review your order details.

We may contact you by email or by phone.

If you have received your order, and it was damaged, we sincerely apologize for the inconvenience. We appreciate you contacting us first so we can remedy this issue.

IMPORTANT NOTE:  We treat each damage claim as a "case by case" issue, so we will accommodate based upon your given situation. We will make every effort to make it right so you are satisfied. 

If any items are damaged upon arrival, we ask that you SUBMIT A DAMAGE CLAIM EMAIL IMMEDIATELY, BUT NO LATER THAN THREE (3) BUSINESS DAYS AFTER YOUR ITEM HAS ARRIVED. 

You can submit a DAMAGE CLAIM by emailing You-Creations LLC at youcreationsva@gmail.com. 

 If a damage claim is not received within three (3) business days after your item has arrived, we WILL NOT BE ABLE TO PROCESS A DAMAGE CLAIM.

Please provide the following information 

in your email:

1. Subject of Email: DAMAGE CLAIM
2. First and Last Name
3. Order Number
4. Email Address
5. Phone Number
6. Shipping Address
7. Item(s) Purchased
8. Date Order was Placed
9. Picture(s) of Shipping Box Condition ("AS IT ARRIVED" - VERY IMPORTANT - AS MANY CLEAR PHOTOS PLEASE)
10. Picture(s) of the Full Basket (Picture prior to opening/unwrapping the basket (if available) AND pictures after the basket has been opened/unwrapped (AS MANY CLEAR PHOTOS PLEASE)
11. Picture(s) of the Damaged Item(s) Individually (AS MANY CLEAR PHOTOS PLEASE)

Once we receive your email, please allow us one (1) to three (3) business days 

to review your damage claim. 

We may contact you by email or by phone.