Custom Order Policies

A two-week minimum order lead time is required to give us time to look for your specific basket items. 

We do accept expedited orders 

(orders less than two weeks - 

based upon our availability). 

Expedited orders require an additional fee, which you will be notified of the specific amount, and it will be added to your invoice. 

We also ask that you increase your 

order time frame during 

the following busy holidays: 

• Christmas
• Valentine's Day
• Mother's Day

Full payment is required by the 

Invoice Due Date (NO EXCEPTIONS).

We will not start working on your basket until full payment is received.

We only accept electronic payment.

Your invoice will provide multiple payment methods.

Once we create your custom gift basket, 

we will send a picture/video of what it looks like so we can finalize it. 

We will provide ONE FREE REVIEW of your custom basket, and we will make any necessary tweaks. Any additional review(s) will incur an additional fee. 

If additional items are requested to be added inside the basket after it has been assembled and reviewed, you will be charged for the additional items. If those additional items increase your basket size, you will be required to pay for the increase rate 

for the new basket.  

We will update your invoice and send you the link to make an additional payment before

we allow pickup/delivery of the basket.

When you pick up or have your basket delivered, we will provide a pickup/delivery release form, which is required to be read and signed before You-Creations LLC releases the custom gift basket(s) to you or the intended recipient.

If your order is delivered, the person receiving the basket is responsible for reading and signing this form. 

This also applies to anyone (you or someone else) who picks up the basket from 

You-Creations LLC.

The release form will include 

the following information: 1) custom order details, 2) You-Creations LLC has provided the ordered basket(s) in good condition, and 3) You-Creations LLC is no longer responsible for the condition of your custom gift basket order after it has been released.

In addition, the form will tell you how to properly handle your basket to avoid shifting and/or breaking items or causing 

damage to the entire basket.

IMPORTANT NOTE:

Never hold the basket by grabbing the top of the plastic bag it is wrapped in. 

This will highly increase the chances of your basket falling out of the bag and potentially damaging item(s) and/or the entire basket.

Finally, if you need assistance with reassembling or rewrapping your basket due to mishandling, You-Creations LLC will assess an additional charge.

These are a few examples of additional fees and are not limited to these instances.

1. Adding items into the basket
2. Additional basket reviews 
3. Multiple changes to your custom basket design
4. Increase in basket size
5. Expedited Orders (timeframe less than two weeks)
6. Delivery Fees
7. Basket Storage Fees (holding your basket after the two-day pickup/delivery window)
8. Reassembling/Rewrapping a Basket

Due to limited storage, we are unable to keep your basket for a long period of time.

You are required to schedule a pickup/delivery of your basket no later than two (2) days after you are informed your basket is ready.

After the required two-day PICKUP/DELIVERY scheduling timeframe,

we reserve the right to charge you storage fees at a daily rate of 25% of your 

original basket price.

If you do not schedule to pick up or have your basket delivered within two weeks after we have completed your basket, 

we reserve the right to keep your basket, your original full payment, and the 

right to resell your basket.

AT THIS TIME, 

WE DO NOT OFFER SHIPPING SERVICES.

If you are located in Virginia, Maryland and Washington, D.C, please see our 

pickup & delivery options.